Company Name: Magna Infotech Private Limited
Job Description: Desktop Support L2
Working Experience: 3-6 Years
Work Location: Bengaluru
Role
Description/Activities
Provide 2nd line support for the MyPlace &
EngineerPlace desktop services for the Volvo Group according to the VISITS
process.
To provide 2nd line support within the GD2S, the
team member will have to manage:
Incident, Event & Question handling
Problem handling
Request handling
Knowledge development
Routines and tools improvement
Partner’s coordination
Mandatory
Skills
Well organized and attentive to details
Ability to work in a global, multi -cultural,
diverse team, open to different ideas and opinions and develop networking
Ability to work on technical complex environment as
well as on taking into account organizational and processes aspects
Good skills in English language, both written and
spoken
Good at problem resolution
Good communication skills
Good listener, likes to share knowledge, and in
continuous improvement
Good Technical for related technical areas (OSD,
Bitlocker, SCCM, Windows OS XP & Win7, MS apps, User Profiles, AD, DFS,
GPO’s, Scripting & Hardware)
