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L2 Support Openings with Symphony Teleca

Company Name: Symphony Teleca Corporation India Private Limited

Job Description: L2 Support

Work Experience: 3 – 5 Years

Work Location: Bangalore

Education: UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required

Job Description
Role and Responsibility

Education & Experience: Graduate with 2-3 Years, L2 support with excellent communication skill.

Certification (If any): MCSE/MCSA, CCNA, and ITIL

Should have troubleshooting experience for MS Office, Windows OS, Internet explorer, Outlook, Active Directory, Basic Networking knowledge, and VPN.

Should have good understanding of Ticketing Systems and Remote connect tools, PC Hardware Environment, and Printers.

Should be able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support

Should be willing to work in Night Shifts

Talks to and works with end-users to research and resolve their IT issues

Triage problem, determine the urgency and decide how to react, prioritize, and escalate as necessary

Handle client escalations and ensure process adherence

responsible for managing daily service desk operations and the representatives.

Demonstrated Experience

1. Good knowledge on ITIL and service desk functions

2. Good communication and handle escalations

Notice Period: Should not be more than a month

Desired Profile
Please refer to the Job description above

Contact Person: Deepthi P

Contact Details: Symphony Teleca Corporation India Private Limited, Plot No.3 & 3A, EOIZ Industrial Area Sy.No.85 and 86, Sadaramangala Village, Krishnarajapuram Hobli, Bangalore – 560 066

(080) 3307 1000 Phone

 Website: http://www.symphonyteleca.com 
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