Company Name: McAfee Software (India) Private
Limited
Job Description: Server Operations Engineer
Job Reference: 883954
Work Experience: 6 – 9 Years
Work Location: Bangalore
Education: UG - B. Tech/B. E. - Computers
PG - Any Postgraduate
DOCTORATE - Doctorate Not Required
Job Description
Main roles of Global Operations Center are:
To ensure maximum service availability and
performance 24/7/365
To ensure committed business services
availability and performance through effective Monitoring, Event Management,
Incident Management, and Performance Management
To provide Support Services to various teams
throughout McAfee within and outside of IT operations.
To drive improvements in operational
efficiency, reduce outages, and reduce MTTR using all resources at our disposal.
These result in diverse range of duties for
Support Engineers. GOC staff will monitor, maintain and remediate critical
business services, applications, Databases and IT Infrastructure including
servers, Networks, Storage and VMware infrastructure. GOC staff will be working
very closely with IT Service desk and various Technical Management teams in
delivering the services.
As such, GOC staff is expected to have
all-round understanding of systems, networks and applications. Attention to
details, ability to multi-task and work prioritization is also key skills in
this environment. This team will provide 24/7 support.
Duties and Responsibilities:
Maintain accountability for an issue until
service restored using ITIL best practice of Event, Incident & Problem
management
Work with engineers and project leads to
implement new systems, policies, standards and practices.
Improve the future resolution of issues by
writing Knowledge Articles and training colleagues
Logically work through problems to determine
their cause and how they can be resolved
Give an accurate daily handover of all
ongoing and major occurrences in your shift to your colleagues in both in
Bangalore India and Plano Tx.
Manage the day to day monitoring
configuration for application using HP / Tivoli / BMC monitoring and management
tool.
Reporting Generate various technical and
management reports using reporting capabilities of monitoring tools.
Be a process and technical leader on Major
Incident, Sev 1, and business impacting events and incident technical bridges.
Desired Profile
Qualifications
Bachelor's Degree in Computer Science,
Engineering, or Equivalent
Deep knowledge of industry-standard,
enterprise-class best practices for a large server environment.
Must have experience with server
virtualization with specific knowledge of VMWare vSphere 5.0.
TCP/IP knowledge.
Working knowledge of Active Directory sites
and service, Group Policy and DNS/DHCP, shares and permissions.
Experience with any of the following; Dell,
IBM, HP Enterprise class servers, and Cisco UCS.
6 9 years of overall IT experience,
specifically with large scale Enterprise sever management and monitoring in large
NOC/SOC environment
Must have 3 5 years experience working
specifically in an Level 1 or Level 2 capacity
HP enterprise monitoring tool experience in
HP Operations Manager, HP Business Service Manager, and HP Sitescope.
Experience in Scripting in UNIX and Windows
to drive automation in monitoring and management
Strong conceptual knowledge of each tier of
applications Application, Middleware, Database.
Experience crossing boundaries in application
development, support, and all aspects of infrastructure to improve operations
and MTTR of incidents.
Strong knowledge of ITIL processes,
especially event management, incident management. ITIL v3 Foundation
certification would be plus.
Excellent verbal and written communication
skills
Ability to multi-task, tasks prioritization,
work independently with minimal supervision in a 7x24 environment
Windows 2003/2008/2008 R2 Server support and
troubleshooting or administrative and troubleshooting knowledge of Red Hat
Linux including clustering.
MCSA, MCSE, or MCTS certification preferred
RHCT or RHCE certification preferred
Experience with shell scripting and
automation tools
Familiar with Avocent IP KVM Technology
Experience with iDRAC, ILO, and RSA II
out-of-band technologies
Strong troubleshooting skills
Strong communication skills
Strong documentation skills and recognizes
the need for such
Website: http://www.mcafee.com
