Company Name: Aricent Technologies Holdings
Limited
Job Description: Network Specialist - Wifi,
Wireless
Requirements: 2 Openings
Job Reference: NetSpe_002
Work Experience: 5 – 10 Years
Work Location: Bangalore
Education: UG - Any Graduate - Any
Specialization, B. Tech/B.E. - Any Specialization, BSc - Any Specialization,
B.Com - Commerce
PG - Any Postgraduate - Any Specialization,
Post Graduation Not Required, MCA - Computers, MSc - Any Specialization, M. Tech
- Any Specialization, MBA/PGDM - Any Specialization
Doctorate - Any Doctorate - Any
Specialization, Doctorate Not Required
Job Description
Performs Advanced Level Troubleshooting,
Analysis and Diagnosis of Complex Networking Problems & Design Issues
Firmware & Software Bug Scrub, Testing
& Validation in Lab.
Simulate the Customer environment within
Operate Lab to resolve complex problems and compatibility issues.
Assist L1 (Level 1 Engineers) in Recreating
Customer Issues in the Operate Lab.
Provides Remote deployment support
(Assistance to the Field Engineer whenever required).
Collaborates proactively with Clients SP Wi-Fi
Team to ensure optimal use of resources to meet customer needs.
Provide Engineering Recommendations &
Capacity Planning along with Level-3 Engineers
Provides preemptive network design
optimization recommendations based on periodic network and service performance,
capacity, and security analysis.
Manage Level-1/2 Engineers Technical
Escalation & Manage Customer Expectation.
Provide Training & Mentoring to the New
Hire L1/L2 Engineers.
Lead Change & Release Management
Activities, Active Participation in CAB Review Meetings.
Drive continuous improvement and process
change suggestion to management
Provide second line phone/email/fax
consultation to independently debug complex mobility network problems
Provide systems/product training to peers
within the WWSP Operate Practice team.
Act as a focal point for large account
network problem resolution.
Act as a technical expert with ownership and
accountability expectations in managing cases and customer situations.
Provide support on a world-wide basis to all
WWSP customers.
Perform reactive Service Request case
handling for client largest SP customers.Assures that major network problems
across a broad range of technologies are properly addressed as per SLAs.
Acts as a focal point for all network problem
resolution
Ability to identify complex network issues
Product Knoweledge:
Cisco Wireless LAN Controller
Cisco Wireless Control System
Cisco Access Point
Cisco ASR 1K
Cisco ISG Nexus 3K
Certifications:
CCNA Wireless (Mandatory)
CCNP Wireless (Mandatory)
CCNP Routing and Switching
Contact Details: Aricent Technologies
Holdings Limited, 5th Floor, Gamma Block Sigma Soft Tech Park, No. 7,
Whitefield Main Road, Bangalore - 560 066
080 4106 9000 Phone
Website: http://careers.aricent.com
