Company Name: Hewlett-Packard India Sales Private Limited
Job Description: Technical Solutions Consultant
Job reference: 1194699
Job reference: 1194699
Work experience: 2 – 7 Years
Work location: Bangalore
Education: UG - Any Graduate
PG - Any Postgraduate
DOCTORATE - Doctorate Not Required
Job Description
Demonstrates high level of technical & account management
communication skills and expertise with Customers & internal organizations.
Performs Customer Expectation management as part of the Escalation process
Manages the solution process with high management attention in a complex
environment. Ability to isolate obscure problems of unknown origin. Takes
responsibility for delivery processes such as: End-to-End problem ownership
solutions. Leads & develops customer relationships. Leads high level cross
organizational customer orientated projects
Key Responsibilities
Provide HP customers & Engineers troubleshooting & support in
the areas related to Industry Standard Servers.
Provide leadership in technical problem management and the resolution
of all issues, working closely with internal and external customers and HP
remote and field support staff.
Develop action plans to investigate and resolve complex
issues/problems and clearly communicate these to engineers, customers and/or
relevant managers;
Identify and contribute to projects to improve product support,
customer satisfaction and team efficiency;
Be aware of, and contribute to the improvement of, team performance as
measured in the team Business Fundamentals Tables (BFT).
Technical writing skills will be required to publish Issue resolution
documents
Required to communicate effectively with Technical and Non-Technical
stakeholders and should have the ability to drive the conversation/discussion
Must be able to interact with colleagues from different countries and
background (own team, members of SC and Product Divisions)
Desired Profile
Experience: 2+ years experience in service and support on Industry
Standard Servers (HP, Dell, IBM) with storage and networking experience.
Broad technical knowledge on ISS solutions
Technical knowledge on ISS and accessories
Technical knowledge and experience on server management software tools
The ability to clarify and analyze a technical problem and develop a
solution using HP tools (ADU / SSCD / Meatgrinder / others) and Linux tools
like (vm-support / SOSreport / cfg2html / Oracle DATA collector)
Essential Skills:
Demonstrate an in depth understanding of several products in more than
one functional area involving usage, configuration, and interaction with other
products.
Affinity with hardware related support processes
In depth knowledge of ProLiant blade servers and blade infrastructure.
In depth knowledge of Linux operating system.
In depth knowledge of Industry Standard Servers (HP ProLiant Servers
and Options)- Broad technical knowledge on all the following Operating Systems:
Linux, ESX, SCO, Solaris
Technical knowledge of network environment.
Additional beneficial skills:
knowledge of remote deployment programs and monitoring processes and
concepts.
knowledge of systems insight management and proliant essentials
Strong 2nd Line skills on Proliant servers typically employed in many
SAN implementations.
Technical knowledge of network switches
Connecting Blade Servers into SAN infrastructures.
Storage product knowledge of direct attached MSA products. Knowledge
of attached and networked storage hardware like (MSA /LeftHand / EVA / XP) and
concepts like ( SAN / NAS / ISCSI)
Business Skills
Excellent Communication Skills
Demonstrated written and verbal communication skills in English
Verbal communication in any other language will be appreciated
Experience in interacting/Supporting Level 1 Support teams and
Customers
Must be a Team player - attend weekly team meetings, be available, and
show ability and willingness to motivate and support other engineers
Must have a 'service and support' mind-set
Strong Analytical skills
Must have the ability to prioritize and manage multiple reactive tasks
Skills in developing 'Action Plans' for customer resolution and
technical escalation management
Able to self manage and to take initiative with little management
involvement
Contact Details: Hewlett-Packard India Sales Private Limited, 4,
Salarpuria Arena, Adugodi, Hosur Road,Bangalore - 560 030
(080) 3382 4000 / 3382 9000 Phone
