Company Name: Replicon Software India Private Limited
Job Description: Customers Success Specialist – 5 Openings
Job Reference: 200
Work Experience: 8 – 12 Years
Work Location: Bangalore
Education: UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Job Description
It has come to our notice that certain people claiming to represent
Replicon have been making calls to candidates .Please be aware that Replicon
does not encourage nor is associated with any 3rd party vendors/consultants for
this role .We are not liable for any claims or promises made by unauthorized
parties.
Position Overview
As a Customer Success Specialist, you will be responsible for ensuring
that Replicons customers achieve success with their chosen solution, which is
defined by effective implementation, high user adoption, and high return on
investment. Leveraging your technical and consultative skills, you will achieve
these goals by understanding the customers overall business objectives and
provide recommendations on how to get the most out of Replicons solutions
within their business environment. Successful candidates thrive on creating
value for clients, have exceptional client servicing skills, and are
comfortable working in a fast-paced environment with multiple/competing
priorities.
Responsibilities:
Engage and individually manage a large volume portfolio of key customer
accounts
Work closely with stakeholders within each customer account to
identify their work flow processes and business challenges to create a Business
Requirements document and project plan in regards to the successful
implementation of their chosen Replicon solution
Oversee the successful implementation/configuration of Replicons
product suite for each customer account by working with an Implementation
Specialist
Identify and prioritize accounts based on outstanding issues, growth
opportunity, strategic value and renewal timeframe
Develop a strategy for each account that identifies their critical
success factors, measurable milestones, potential obstacles and recommended
plan of action
Work collaboratively with various internal team/individuals for the
best interest of the customer (technical support, engineering, sales, etc.)
Desired Profile
Qualifications:
Bachelors Degree or equivalent work experience in the software
industry
6-10 years of strong customer delivery experience, managing projects
related to business software such as ERP, CRM, SAAS applications
Extensive technical account management & customer engagement
experience
Must have had hands on working knowledge of Implementation experience
with business applications (e.g. SAP, Oracle, PeopleSoft)
Excellent written & verbal communication skills
Experience working with senior executive level personnel in customer
accounts
Must be willing to work in North American business timings
Contact Details: Replicon Software India Private Limited, #28, Ground
Floor, 3rd Main Road, 1st Cross Ashwini Layout, 100 Ft Road, Ejipura, Koramangala, Bangalore -560038
Website: http://www.replicon.com
