Company Name: Hewlett-Packard India Private Limited
Job Description: Technical Consultant
Job Reference: 1408038
Job Experience: 5 – 7 Years
Job Location: Bangalore
Education: UG - UG - B.Tech/B.E. – Computers, PG - M.Tech –
Computers, Doctorate - Any Doctorate - Any Specialization, Doctorate Not
Required
Job Description
Apply advanced technical
knowledge to operate one or more technology areas (e. g. server administration,
technical security management, performance management) or customer groups that
are critical or high-risk. Integrate technical knowledge and business
understanding to create superior solutions for HP and for customers.
Incident Management: Resolve
single- and cross technology incidents independently. Work with team members to
resolve unusually complex or cross technology incidents.
Escalation Management: identify,
manage, and lead escalations through L3. Work with others to help manage
escalations through L5.
Problem Management: Proactively
and reactively look for solutions to prevent problems from occurring in team/
technology area.
Change Management/
Implementation: Independently review, implement, and verify changes/ solutions
of high complexity and risk to meet customer and/ or trade/ HP Information
Technology (HPIT) infrastructure needs. May lead or participate in a Change
Advisory Board.
Patch and Security Management:
Apply patch and security changes per policy. Proactively monitor the
environment for patch compliance. Analyze patches for compatibility with each
customer or internal infrastructure environment.
Configuration Management: Ensure
Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design: Apply HP
solutions to meet highly complex customer and/ or trade/ HPIT infrastructure
needs.
Quality: May provide feedback/
influence change in internal and/ or vendor-provided products/ service
offerings.
Project Management: Participate,
propose, and/ or lead customer and internal projects across technology
customers and/ or internal businesses/ end users areas, including
transformation.
Customer Relationship Management:
Influence with customers and/ or internal businesses/ end users regarding
operational details, solutions, and proposals. Becoming a trusted advisor to
the customer.
Teamwork: Work as part of a team,
which may be virtual, global, and/ or multi-functional. Lead teams which
address operational processes and policies in work area. Seen as a resource to
the team in one or more technical or business areas. Becoming a trusted advisor
inside and outside the team/ technology area. Typically advises or sets
direction for: Group(s) of customers with similar needs Region
Education and Experience
Required:
Bachelor’s degree in Computer
Science, Engineering, Business, or related field or equivalent work experience.
May have Master’s degree in related field. Often holds entry-level
certification(s) in work field. May hold intermediate-level certification(s) in
work field. Typically 5 years of relevant experience
Knowledge and Skills Required:
Typical skills include:
(strong) understanding of
technology in direct responsibility
(developing) understanding of
other technology sub-areas
General understanding of related
technologies
(strong) Customer Service
General Project Management
(developing) Influencing Others
(developing) Customer/ Vendor
Management
(developing) Business Analysis
(developing) General Financial ManagementWebsite: http://h30631.www3.hp.com/
