Company Name: Unisys India Pvt Ltd
Job Description: Senior Technical Support Associate Service
Desk IT Helpdesk
Number position: 20 persons
Work Experience: 6 months to 3 Years
Work Location: Bangalore
Educational Qualification: Graduate
Desired Profile
To ensure that potential problems to IT service components
are analysed and investigated for their root cause and permanent work around
and hence negating the chance of the Problem reoccurrence.
Managing the incidents effectively end to end in alignment
with the ITSM processes and interfacing with Program Management Offices,
Technical Resources and MSCs wherever applicable.
Key
Responsibilities/Outcomes:
Takes end to end Ownership of End User Issues till
resolution and follow up as mandated by the process requirements.
Applies basic diagnostic techniques to identify problems,
investigate causes and recommend solutions to correct common failures.
Escalates complex problems to the Remote Support Engineering
staff or Field Engineering.
Typically provides technical support for Internal and
External customers.
Escalates complex problems to higher level of expertise
within organization.
Responsible for providing the first-line of after-sales
telephone technical support of hardware,
Operating Systems, sub-systems and/or
applications for customers and/or employees.
Key Qualifications:
Experience 6 months to 4 Years (preferably in an
international voice process)
Education PUC & Above
Excellent verbal and written communication.
Willingness and ability to work in shifts (24 x 7).
Good Knowledge On Operating Systems, Hardware, Networking
and MS Applications
Multitasking and coordination skills
Team Player.
Well versed with technology (understanding of networks,
monitoring, DBMS, Windows)
Good knowledge of Microsoft Office Suite (Word, Excel,
Outlook etc.)
Excellent judgment skills to be able to properly evaluate
situations and immediately provide effective solutions
Core Competencies:
Excellent Communication skills - written and verbal
Ability to work in a pressurized environment and able to
deliver against a tight timescale.
Act Independently and be self motivated
Excellent Problem Solving and Customer Service Skills
Drive for results
Attention to Detail
Customer Focus
Interested candidates can walk in to below mentioned Venue
for Interview
Walk in Interview Dates: From 21st Mar 2016 to 20 Apr 2016
(excluding Sundays and Holidays)
You can also send your updated profile to arun.santhojirao@unisys.com with the below details:
Current CTC
Expected CTC
Notice Period
Address
Walkin Time: From 11:00 AM- 3:00 PM
Website: http://www.unisys.com/
