Walk-in
Interview on 30 June 2018 at HCL Technologies for IT Service Desk, Dc-ops, RDS L1& L2, GAM L1 &L2
Entity
Name: HCL Technologies Limited
Job
description: IT Service Desk, Dc-ops,
RDS L1& L2, GAM L1 &L2
Work Experience: 1 – 6 Years
Education: Graduate – Specialization in IT domain
Salary
Scale: Rs 200,000 to 650,000 per annum
Work
location: Bengaluru
Desired profile
Candidates should have good
knowledge in system Troubleshooting.
Provide hardware / software / network problem diagnosis / resolution via
telephone/email/chat for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide
hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work
requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from
users; Assign work orders / incidents to appropriate support teams and follow
up until closure.
Respond to, and diagnose, problems through discussions with users, including
problem recognition, logs, research, isolation, resolution, and follow-up
steps; Provide level 1 remote desktop support and perform other activities
based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of
PC-based software products .
Mention Veena S on
the top of resume and on HCL Form also.
Interview
Venue
HCL Technologies
Ltd, Plot No. 3, Surya Sapphire, Hosur Road, Near D-Mart, 1st Phase, Electronic
City, Bengaluru 560100
Contact Person: Ms. Veena,
Email ID: veena-s@hcl.com
Telephone: 080 6626 8375
Date and time: 30TH
June 2018 12.00 PM onwards
Company profile
HCL Technologies is a next-generation global technology company that
helps enterprises reimagine their businesses for the digital age. Our
technology products, services and engineering are built on four decades of
innovation, with a world-renowned management philosophy, a strong culture of
invention and risk-taking, and a relentless focus on customer relationships.
With a worldwide network of R&D, innovation labs and delivery centers, and
120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises
across key industries, including 250 of the Fortune 500 and 650 of the Global
2000. HCL generated consolidated revenues of USD 7.8 billion for 12 months
ended 31st March 2018.
We offer an integrated portfolio of products, solutions, services, and IP
through our Mode
1-2-3 strategy built around Digital, IoT, Cloud, Automation,
Cybersecurity, Analytics, Infrastructure Management and Engineering Services,
amongst others, to help enterprises reimagine their businesses for the digital age.
Website: https://www.hcltech.com/
