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Walk-in Interview 7-July-2018 at HCL Technologies for IT Service Desk, Dc-ops, RDS L1 and L2 ,GAM L1 and L2

Walk-in Interview 7-July-2018 at HCL Technologies for IT Service Desk, Dc-ops, RDS L1 and L2 ,GAM L1 and L2

Entity Name: HCL Technologies Limited

 Job description: IT Service Desk, Dc-ops, RDS L1 and L2 ,GAM L1 and L2

 Salary: from Rs 200,000 to Rs 650,000 Per annum

 Work Experience: 1 – 6 Years

 Education Qualification: UG -Any Graduate - Any Specialization, Doctorate - Doctorate Not Required

 Work location: Bengaluru

 Desired profile
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products .
Candidates should have good knowledge in system Troubleshooting. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem

Interview Venus: HCL Technologies Limited, Plot No. 3, Surya Sapphire, Hosur Road, Near D-Mart, 1st Phase, Electronic City, Bengaluru, Karnataka 560100

Contact Person: Ms. Veena – Contact Number: 8066268375, Email ID: veena-s@hcl.com

Date and time: 7-July-2018 morning 9.00 AM onwards

Company profile
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We offer an integrated portfolio of products, solutions, services, and IP built around digital, IoT, cloud, automation, cybersecurity, analytics, infrastructure management, and engineering services, among others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

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Location: Plot No. 3, Surya Sapphire, Hosur Road, Near D-Mart, 1st Phase, Electronic City, Bengaluru, Karnataka 560100, India

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