Walk-in
Interview 7-July-2018 at HCL Technologies for IT Service Desk, Dc-ops, RDS L1 and L2 ,GAM L1 and L2
Entity Name: HCL Technologies Limited
Job description: IT Service Desk, Dc-ops, RDS L1 and L2 ,GAM L1 and L2
Salary: from Rs 200,000 to Rs 650,000 Per annum
Work Experience: 1 – 6 Years
Education Qualification: UG -Any Graduate - Any Specialization, Doctorate - Doctorate Not Required
Work location: Bengaluru
Desired profile
Administer and provide User
account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products .
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products .
Candidates should have good
knowledge in system Troubleshooting. Provide hardware / software / network
problem diagnosis / resolution via telephone/email/chat for customers end users
route problems to internal 2nd and 3rd level IT support staff. Coordinate
and manage relationships with vendors and support staff that provide hardware /
software / network problem
Interview Venus: HCL Technologies Limited,
Plot No. 3, Surya Sapphire, Hosur Road, Near D-Mart, 1st Phase, Electronic
City, Bengaluru, Karnataka 560100
Date
and time: 7-July-2018 morning 9.00 AM onwards
Company profile
HCL
Technologies is a next-generation global technology company that helps
enterprises reimagine their businesses for the digital age. Our technology
products, services, and engineering are built on four decades of innovation,
with a world-renowned management philosophy, a strong culture of invention and
risk-taking, and a relentless focus on customer relationships. We offer an
integrated portfolio of products, solutions, services, and IP built
around digital, IoT, cloud, automation, cybersecurity, analytics,
infrastructure management, and engineering services, among others. With a
worldwide network of R&D, innovation labs and delivery centers, and
120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises
across key industries, including 250 of the Fortune 500 and 650 of the Global
2000.
Website: https://www.hcltech.com/
